Website Hosting, Support & Maintenance

Hosting & Support is offered to all our customers who we have created marketing websites for on the WordPress CMS platform

Hosting

This is the servers and internet connection needed to give public access to, and run your website.

We use high quality hosting with nightly backups and pro-active performance monitoring to ensure speed an availability of your site at an affordable level.

Support

Support is assistance in using the editor functions of the content management system (WordPress).

It includes access to our email support desk for help with using your site.

The support desk is a “hands-off” service. If we need to go into your site and add or edit content, or carry out further development work, this is covered by Premium Professional Support.

Maintenance

Websites aren't a “set it and forget it” tool.

Software gets updated, things that were considered secure last year, aren't any more, servers get full or burn out over time.

Site maintenance makes sure all this goes unnoticed by you and your customers.

1) Regular upgrades of the WordPress CMS and any add-ons used as they become available.

2) Response to any site issues with availability or speed which are not solved automatically by the hosting company.

Standard SLA

Site outages are alerted to our devops team within 10 minutes.

Whilst our SLA is UK working hours, these are typically acted on during any waking hours.

Guaranteed response and first investigation of any issues under support is 1 working day.
(Typically we achieve same day resolution of over 94% of issues).

Pricing

We offer hosting, support and maintenance as a fixed price service.

This ensures that we are in control of your site from end-to-end and you're not caught between a mix of hosting and software companies all blaming each other.

Prices start at £150 / month, payable by recurring credit card charge on the first of the month. Annual contracts are payable in advance and get a discount equivalent to 2 months.

If your traffic or storage means that a higher tier is needed, we'll provide you with a custom quote.

The standard plan is suitable for sites with up to around 20,000 visits per month.

Custom plans

Please get in touch if your project will require:

• Payments
• Membership or any sort of end-customer login for the website.
• Website access by customers from China